Careers at LifeLine
Careers at LifeLine

Careers at LifeLine

LifeLine is hiring for many new positions and adding additional support for our programs!

LifeLine is transforming a city with a troubled animal welfare legacy into a compassionate community deeply rooted in a culture of lifesaving that will create a model to be emulated nationwide. LifeLine is actively on its way to making its ultimate goal a reality: transforming metro Atlanta into a no-kill community that prioritizes saving the lives of its homeless pets. We are looking for passionate individuals to join or team and our cause! Are you IN?

 

Location: LifeLine Community Animal Center. Atlanta, GA

Reports to: Animal Care Manager

Responsible for cleaning cages and kennels, feeding animals, processing animals during intake, assisting people looking for their lost pets, and assisting customers who are interested in adopting a pet. Other duties may include washing dishes, doing laundry, unloading dog food, assisting with euthanasia, and other tasks as assigned.

Desired Skills:

  • Previous animal related employment experience required. Examples of previous experience include employment at an animal shelter, veterinary clinic, doggy daycare or other animal related business where you had hands-on experience with animals.
  • Ability to stand for extended periods of time (8 hours a day) and to bend and reach to perform assigned work activities. Ability to lift and carry 50 lbs without assistance.
  • Ability to interact with impounded dogs, cats, and other animals including vicious, stray, sick or injured animals. Ability to determine which animals are aggressive.
  • Ability to handle seeing and dealing with animals that have been abused, neglected, or treated cruelly.
  • Ability to learn/perform a variety of animal care related work activities.

Qualifications/Educational Background:

  • High school diploma or GED required.
  • Must be available to work early mornings and on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.

To apply, please send a cover letter, resume, and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Location: LifeLine Community Animal Center. Atlanta, GA

Reports to: Practice Manager

Responsible for exceeding clients’ expectations for outstanding client service while creating a warm and welcoming impression. The CCC enjoys working with people and diverse clients and is caring, friendly, and efficient. Remains professional and courteous while handling multiple tasks with many interruptions. Must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. The CCC answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff. Firmly believes in the quality of care provided and communicates this sense of assurance to clients.

Essential Duties and Responsibilities:

  • Telephone Communication - Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members. Follow standard operating procedures for clients requesting a records transfer.
  • Client Relations - Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills. Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Discerns any potential client problems, complaints, or questions and handles them appropriately. Relays medical instructions, itemizes the client’s statement, reviews it orally with the client, and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
  • Hospitality - Welcomes clients and patients including greeting clients in a positive happy manner. Monitors appointment schedule and communicates with clients about wait times. Uses the client’s and pet’s names to personalize communication. Distributes new-client paperwork to all new clients.
  • Appointment Scheduling - Schedules outpatient, surgical, patient, and hospitalized appointments using a computerized scheduling program in accordance with established hospital guidelines, allocating the appropriate amount of time according to the type of visit. Maintains emergency slots and helps keep the practice on schedule. Schedules appointments to meet the clients’ needs and most efficiently use veterinarians’ and staff members’ time.
  • Computer Use and Maintenance - Accurately enters and retrieves records and reports, enters fees and charges, maintains the database, generates financial and other reports and prints client correspondence.
  • Marketing and Client Education - Promotes the practice to persons inquiring about the practice, fees, and products/services. Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets’ good health. Distributes handouts, new client kits, hospital brochures, and “giveaways,” such as hospital leashes, pet carriers and magnets to clients.
  • Additional Duties - such as recordkeeping, patient admittance, patient discharge, cash handling, facility maintenance, etc.

Desired Skills:

  • Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
  • Knowledge of general office practices and procedures, Client Care Specialist (CCC) duties, and telephone techniques.
  • Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
  • Ability to complete assigned tasks in the time allotted without direct supervision.
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication skills and a commitment to outstanding client service.
  • Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
  • Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
  • Preferred: Ability to type 45 words per minute and use a 10-key adding machine.

Qualifications/Educational Background:

  • Education equivalent to the completion of the 12th grade.
  • Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
  • Preferred: At least two years’ recent experience in an office or medical environment, with increasing responsibilities

To apply, please send cover letter, resume, and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Location: LifeLine Community Animal Center. Atlanta, GA

Reports to: Practice Manager

Assisting the veterinarian by performing health checks, surgery, and providing medications for animals.

Essential Duties and Responsibilities:

  • Perform intake on new animals including exam, vaccines, testing.
  • Examine animals in the shelter for diseases, parasites, injuries and other afflictions.
  • Assist the veterinarian with diagnostic exams and medical procedures.
  • Collect blood, urine, and stool samples as needed.
  • Prepare animals for surgery. Monitor health during surgery and recovery.
  • Administer vaccinations and medications for animals in the clinic and kennel.
  • Perform basic first aid on injured animals.
  • Maintain cleanliness and orderliness of medication and medical equipment.
  • Clean instruments and surfaces. Wrap packs.
  • Clean recovery and other cages in the clinic area. Clean crates if needed.
  • Data entry of medical information, procedures, and notes.

Desired Skills:

  • Knowledge of general animal care principles and practices.
  • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
  • Ability to lift and carry 50 lbs. without assistance.
  • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
  • Ability to understand and follow a variety of oral and written instructions/procedures.
  • Ability to learn animal management software system and accurately enter information into the software system.
  • Ability to communicate effectively orally and in writing.
  • Ability to learn/perform a variety of animal care related work activities.
  • Ability to serve the public and fellow employees with honesty and integrity.
  • Ability to handle performing or assisting with euthanasia.

Working Conditions:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious. May also be exposed to animal carcasses.

Qualifications/Educational Background:

  • Minimum of high school diploma.
  • One+ years’ experience in animal related field preferred.
  • Certification in euthanasia may be required.
  • Drivers license may be required.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.
  • Must like animals!

To apply, please send cover letter, resume, and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Location: LifeLine Community Animal Center. Atlanta, GA

Reports to: Medical Director

The Veterinarian is responsible for performing a full range of professional veterinary duties, including but not limited to diagnosis, treatment, and surgery. Considerable independent judgment is used to make decisions in carrying out assignments, having a significant impact on service. The Veterinarian functions as a lead worker or senior worker and must be able to withstand unpleasant odors and noises. As a veterinarian you may be exposed to bites, scratches, animal waste, and contagious diseases.

Essential Duties and Responsibilities:

  • Perform routine medical examinations, selects appropriate and cost-effective diagnostic procedures, and establishes appropriate therapeutic protocols.
  • Perform routine and specialized surgeries. Ask for advice or assistance when necessary.
  • Recommend and use medically appropriate and cost-effective laboratory testing to assist in establishing diagnosis. Possess knowledge to interpret these tests properly.
  • Establish thorough and accurate treatment plans.
  • Treat animals humanely and show compassion and concern for patient well-being.
  • Actively listen to and communicate clearly with clients so that they understand treatment recommendations. Expresses empathy and compassion.
  • Communicate with clients in such a way as to show that they have received a good value for the cost of services rendered.
  • Demonstrate concern for the welfare of patients by following up with the clients.
  • Maintain accurate medical records and complete case records in a timely fashion. Use SOAP templates for treatment plans and recommendations.
  • Enters all charges in the computer in a timely manner. This is especially important in hospitalized patients receiving injectable medication. Treatment sheets are to be kept and scanned into medical records.
  • Log controlled drugs.
  • When out of office, transfer cases of hospitalized patients or bloodwork that is critical to be addressed to the doctors on staff that day via email.
  • Follow the established rules and policies that govern the normal operation of the hospital.
  • Communicate the practice’s objectives to the team. Motivate staff and help build and maintain morale. Maintain core values and standards.
  • Demonstrate “take-charge” capabilities. Take an active role in hospital staff meetings.
  • Promote a cooperative working environment. Understanding the value of teamwork, and enthusiastically and willingly perform as necessary to help the hospital function as a unit. Teamwork is very important to a successful career in veterinary medicine as well as a successful career with Lifeline. Teamwork is a top priority at Lifeline.
  • Deal directly and respectfully with superiors/colleagues when voicing concerns regarding their policies and decisions, support your superiors/ colleagues and not undermine them.
  • Adhere to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
  • Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.

Desired Skills:

  • Ability to properly restrain patients.
  • Ability to complete assigned tasks in the time allotted without direct supervision.
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication.
  • Commitment to outstanding client service.
  • Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
  • Ability to stay on task and work energetically for an entire shift, sometimes exceeding 10 hours per day.
  • Ability to maintain clear and accurate records and to charge clients for all products and services rendered.

Qualifications/Educational Background:

  • Doctorate in veterinary medicine.
  • Preferred: 1 year experience as a veterinarian
  • Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.

To apply, please send cover letter, resume, and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  • Animal Care Specialist
  • Community Caseworker
  • Social Media Coordinator
  • Veterinary Assistant

To learn more about these available positions, visit our Fulton County Animal Services employment page.

 

  • Adoption Counselor
  • Client Ambassador
  • Community Caseworker
  • Intake Specialist
  • Veterinary Assistant

To learn more about these available positions, visit our DeKalb County Animal Services employment page.

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LifeLine Animal Project

Founded in 2002 and now managing DeKalb and Fulton County Animal Services, LifeLine Animal Project is the leading non-profit organization working to end the euthanasia of healthy and treatable dogs and cats in metro Atlanta shelters. Together, we will make Atlanta a no-kill community.

LifeLine Animal Project is an IRS 501(c)(3) non-profit organization and all donations are tax-deductible.

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